FAQ FOR PATIENTS AND FAMILIES

BHC offers individualized treatment tailored to each patient’s unique situation. Whether you are suffering from acute psychiatric illness, require supportive therapy or have chemical dependency or substance use disorder, our extensive suite of programs and services is designed to meet your needs.
At BHC, our focus is on providing a supportive, safe and comfortable environment to help patients on their path toward recovery. Here are the answers to some of the most frequently asked questions by patients, their families and visitors:-
 
1) What should I expect from my stay at BHC?
 During the first day or two of your hospital stay, members of your treatment team will perform assessments of your health status and identify your psychological and medical needs.  Within 48 hours, an individualized treatment plan will be developed in collaboration with you (and parents/guardians of minors).  Adult patients may designate a family member to participate in the development of their plan of care.  The treatment plan consists of the formulation of mutually agreed upon goals and will establish objectives from which goal attainment can be measured.  Interventions designed to assist you to meet your goals will be provided by members of your treatment team.  The individual plan of care will be reviewed at regular intervals to evaluate your progress.  Revisions to the plan of care, when required, will be explained to you.
 
2) Who Is the Treatment Team?
The multidisciplinary treatment team may consist of psychiatrists, psychiatric nurse practitioners, registered nurses, psychologists, psychiatric social workers and counselors, activities therapists, treatment coordinators and mental health workers. These professionals, in collaboration with the patients, develop treatment plans focused on each person’s individual needs.

3) What items are allowed/not allowed during one's stay at the hospital?
Safety concerns and available space on the unit limits the quantity of items that are brought into the hospital. Upon a belongings
inspection, items that are excessive/not allowed may be returned to your family at the time of admission, or they will be put into storage. You will not have access to these items through your hospital stay if they need to be put in storage.

The following items are not allowed unless previously mentioned:- 
  • Belts
  • Laces, ties or cords on clothing and shoes are prohibited. 
  • Necklaces and Bracelets
  • Hair Ties
  • Scarves
  • Shoes with laces
  • Suspenders
  • Cell Phones
  • Smart Watches
  • Electronics. This includes all recording devices: hand-held games, tape recorders, video recorders, electronic readers and cameras. In addition, no videotapes or DVD’s. No laptops, computers, PDA’s, tablets, pagers, stereos.
  • Cigarette lighters/matches.
  • No food or beverages may be brought into the facility at any time. This includes take-out items brought in by visitors and bottled beverages.
  • Plastic bags.
  • Linens/Blankets/Towels/Pillows/Stuffed Animals
  • No clothes hangers are allowed. 
  • Powder
  • Cleaning products of any kind.
  • Shavers
  • Razors
  • Glass items
  • Aerosol Sprays (Pump sprays are ok)
  • Toys
  • Pets 
 
Clothing
Patients are asked to bring 3-4 changes of clothes (1 small suitcase). There are laundry facilities available on the units to ensure that you will be able to have clean clothes each day. Clothing should fit appropriately and not be tight or revealing in nature.
Clothing should not portray inappropriate images or signage (i.e.: beer logos, death and dying references or sexually inappropriate messages.)
 
Personal care items
We provide a variety of generic personal hygiene items, but you are welcome to bring your own if you prefer.
Medications
If you are asked to bring in medications, please bring them in the bottles they are prescribed in. Please do not pack medications of any kind in your luggage. Please keep them in a separate container for easy identification.
 
Insurance ID Cards
It is important that patients bring their insurance card(s) with them so we can make a copy. These are critical for proper billing and authorizations. 
Electronics
For privacy reasons, most electronic devices are not allowed. 
Assistive Devices
If a patient requires assistive devices, please let the nursing staff know as soon as possible. Eyeglasses/contact lens cases should be labelled with the patients name. If a patient uses a hearing aid, please bring extra batteries. We encourage patients to bring their eyeglasses and hearing aids, to actively engage in treatment. However, please be aware that the hospital cannot take responsibility for their loss. 
4) Can I secure my money/valuables while I am here?
We strongly discourage bringing anything of value (jewelry, etc.) as we cannot take responsibility for them. Patients are advised not to bring valuables, jewelry or large sums of money. The hospital cannot take responsibility for valuables in the patients possession.
5) Are there telephones for patient use?
Each patient unit is equipped with phones with local access. Phones are available for limited long distance calls.
6) Are Pastoral Services Available?
Patients may receive visits from clergy.  If desired, the nursing staff will contact clergy from local places of worship to visit a patient.